At Scent Project, we aim to process and deliver your fragrance orders safely and efficiently.
Order Processing
Once your order is successfully placed and payment is confirmed, we begin preparing it for dispatch.
Orders are generally dispatched within 2 days of receiving the order.
After dispatch, your order is handed over to our courier/shipping partner.
During sales, holidays, or periods of high order volume, processing may occasionally take longer.
Shipping & Delivery
We aim to have your order shipped within 4 days of the order being placed.
Once shipped, the actual delivery time may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.
Any delivery timeframe shown at checkout is an estimated timeframe and is not a guaranteed delivery date.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on your order, delivery location, promotions, or shipping method.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and valid contact information.
Scent Project is not responsible for delays or failed deliveries caused by incorrect or incomplete address or contact details provided by the customer.
Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.
You can use the tracking information to check the status of your shipment.
Delivery Delays
While we make every effort to deliver orders on time, delays may occur due to:
Courier delays
Weather conditions
Public holidays
Transportation disruptions
Incorrect address information
Regional restrictions
High shipping volumes
Other unforeseen circumstances
Such delays do not automatically qualify an order for cancellation or refund.
Damaged or Leaking Packages
If your package arrives damaged, leaking, or appears to have been tampered with, please contact us as soon as possible after delivery.
We may request clear photographs or videos of the package, shipping label, packaging, and affected product to investigate the issue.
Please retain the original packaging until the issue has been resolved.
Missing or Incorrect Products
If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order number and relevant details.
After verification, we will provide an appropriate resolution where applicable.
Undeliverable or Returned Shipments
If an order is returned to us because of an incorrect address, refusal to accept the package, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping charges may apply if re-shipment is requested.
Contact Us
For questions regarding shipping or your order, please contact:
Scent Project
Website: scentproject.store
Email: [YOUR SUPPORT EMAIL]
Phone/WhatsApp: [YOUR CONTACT NUMBER]