At Scent Project, we respect your privacy and are committed to protecting the personal information you provide when using scentproject.store.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect information such as:
Name
Email address
Phone number
Billing and shipping address
Order and purchase information
Information you provide when contacting customer support
Device and browser information
IP address and general website usage information
Information collected through cookies and similar technologies
We only collect information that is reasonably necessary to operate and improve our business and provide our services.
How We Use Your Information
We may use your information to:
Process and deliver your orders
Process payments
Provide order confirmations and updates
Respond to customer enquiries
Provide customer support
Manage your account
Improve our website, products, and services
Prevent fraud, misuse, and unauthorized activity
Maintain website security
Comply with applicable laws and legal requirements
Send promotional or marketing communications where permitted and where applicable
Payment Information
Payments made through our website may be processed by third-party payment providers.
Your payment information may be handled directly by the relevant payment provider according to its own privacy policy and security practices.
Scent Project does not intentionally store your complete debit-card, credit-card, or other sensitive payment credentials on our own systems.
Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand how visitors use our website
Improve website performance
Provide relevant marketing or advertising where applicable
You can control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Sharing of Information
We may share necessary information with trusted third-party service providers that help us operate our business, including:
Payment processors
Shipping and courier partners
Website and hosting providers
Technology and analytics providers
Customer-support services
Marketing service providers, where applicable
We only share information reasonably necessary for these services.
We may also disclose information where required by law, legal process, government authority, or to protect our rights, customers, website, or business.
Shopify
Our online store is powered by Shopify, which provides the e-commerce platform used to operate our website and process certain aspects of your shopping experience.
Information collected through our store may be processed by Shopify in accordance with its applicable privacy practices.
Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Complete transactions
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal, tax, accounting, and regulatory obligations
When information is no longer reasonably required, it may be securely deleted or anonymized, subject to applicable legal requirements.
Marketing Communications
If you provide your contact information or otherwise consent where required, we may send you promotional communications about products, offers, launches, or updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional messages, such as order confirmations and delivery updates, may still be sent when necessary to fulfill your order.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.
You may also have the right to withdraw consent for certain uses of your information where consent is the legal basis for processing.
To make a privacy-related request, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
Any changes will be posted on this page with an updated Last Updated date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Scent Project
Website: scentproject.store
Email: [YOUR SUPPORT EMAIL]
Phone/WhatsApp: [YOUR CONTACT NUMBER]